Running on Empty

Posted on September 24, 2013

Silhouette of mountains with an illustration of a gas gauge and the words "running on empty" across the photo.

It’s 5 a.m., and you’ve been driving for hours because of a family emergency. You’re in a remote area, tired, anxious and alone, when the low-fuel light comes on in your car.

That’s exactly what happened recently to Diana Richards when she was traveling from Virginia to Ohio. She had no idea how far it was to the next gas station and the road was pretty much deserted. But Diana didn’t panic.

“I knew I would be OK because I have OnStar,” she says. “As soon as I pushed the blue button and heard the Advisor’s voice, I felt calm.”

Diana says the Advisor found the nearest gas station and stayed with her while she checked to make sure it was open at that hour. It wasn’t, but there was a truck stop with gas and food nine miles farther down the road.

“The Advisor checked to make sure the truck stop was open, stayed on the line with me until the sign was right in front of me and even gave me the name of the person she talked to,” Diana says. “When I went into the restaurant for coffee, I found out it was the waitress who had talked to the OnStar Advisor. You have no idea what a comfort it was to know that I was stopping at a place that was safe for a woman traveling alone.”

Diana, who’s had OnStar since she bought her 2011 Buick LaCrosse, says she’s been pretty impressed by the OnStar features she’s tried so far.

“I use Hands-Free Calling1 several times a month and ask the Advisor for directions weekly,” she says. “And I’ve needed to call for both Remote Door Unlock2 and Roadside Assistance.3

But she reserves her highest praise for the Advisors: “They are absolutely amazing. Just knowing if you’re lost, running out of gas, even feeling tired and need a place to rest, they are just a button push away 24/7, 365 days a year — I can’t say enough what it means to me and the feeling of safety it gives me. I’ll never own another vehicle without OnStar.”